Jacada addresses this chaos with JacadaŽ Fusion. Jacada Fusion contact center solutions are designed to increase agent productivity and improve the customer experience - all without requiring any modifications to existing business applications. Jacada Fusion is a non-invasive process optimization platform, which means it works with any existing business application to automate processes and improve workflows. For the agent, Jacada delivers process simplification, workflow automation, call scripting, and an enhanced ability to up-sell and cross-sell. For managers and supervisors, Jacada offers a vast array of dashboards, reports, and alerts that help manage the business more effectively.

What makes Jacada Fusion unique is its ability to rapidly deliver solutions by non-invasively working with, not replacing, your existing business applications. In other words, you do not need to rewrite, replace, or otherwise spend millions on re-architecting business applications to improve your contact center. Unlike the expense and failure typically associated with a ‘rip-and-replace' approach, Jacada Fusion solutions are delivered within weeks or months with guaranteed success. Jacada solutions are deployed in hundreds of contact centers worldwide, and to millions of users through customer self-service applications designed to off-load contact center activity.

More information www.jacada.com

Rua Clodomiro Amazonas, 1422 - cj. 74 - São Paulo - SP - Brasil - CEP: 04537 - 002
Phone: +55 (11) 3841 - 9093 / Fax: +55 (11) 3841 - 9041